Terms & Conditions

C2C Group Business solution – T/A C2C Accountants

C2CAccountants (herein after referred to as “C2C”)

Effective from 1 July 2016


This page contains C2C’s Terms and Conditions on which, in conjunction with our engagement letter , we will provide services for you. Where there is any inconsistency between an engagement letter issued to you and these Terms and Conditions, the engagement letter will prevail to the extent of the inconsistency. Whe re there is no engagement letter set or there is no

necessity of an engagement letter, these standard Terms and Conditions will apply.

For the purposes of these Terms and Conditions, any reference to “we, us, our” is a reference to C2C ACCOUNTANTS, and any reference to “you, your” is a reference to the party or parties that have engaged us to provide services.


You will be taken to have accepted the terms of our engagement letter , and these Terms and Conditions, on the earlier of the date

These Terms and Conditions terminate when either


We will provide services to you in accordance with these Terms and Conditions and with the degree of skill, care and diligence expected of a professional firm delivering similar kinds of services.


C2C is registered tax agent under the Tax Agents Services Act 2009 (Cth) and is authorised to provide taxation services.

Where our engagement involves us providing taxation services, the responsibility for the accuracy and the completeness of the particulars and information provided by you in respect of taxation services rests with you.

It is your obligation, under Australia’s self assessment regime, to keep full and proper records in order to facilitate the preparation of accurate returns to the Australian Taxation Office.

Where we provide tax ation advice, that advice represents our opinion which has been formed based on our knowledge of your particular circumstances.

We will not provide taxation services to you if we discover, or form an opinion that, the information on which the taxation serv ice is to be based contains false or misleading information or omits material information that you are not prepared to appropriately amend.


Our fee accounts for professional services are rendered as and when substantial work is per formed and often on an interim basis as opposed to at the completion of particular tasks. We require payment within 7 days from invoice /s date

Fees can be paid directly to our bank Our bank details for payment are:

Name - C2C Accountants
BSB -302 -162
ACC - 0774281
(Please include client name and / or invoice number in narrations)

The Client agrees that in the event of default in payment of our fees and disbursements and C2C elects to pass the matter to our collection agency , any such costs incurred such as collection costs, legal costs, court costs, interest and any other costs that a court may determine will be borne by the Client.

We reserve the right to impose interest at a rate of ten percent (10%) per annum for any past due amounts.


Disbursements represent out of pocket payments made by us on your behalf and, unless you are requested to pay such items directly, may include such items as photocopying, courier, postage, filing fees and other applicable costs.

Where we in cur disbursements on your behalf, we will charge you the GST inclusive amount of those expenses, less any input tax credits which we are entitled to.

Where we incur any disbursements as your agent, we will charge you the GST inclusive cost of those disburs ements, and provide you with sufficient information to enable you to claim an input tax credit in respect of them (if you are entitled to claim such input tax credit).


We may require payment of a retainer equal to the initial cost estimate of the engagement prior to commencing any work under this engagement. The retainer is made payable to C2C ACCOUNTANTS and will be applied by us towards the payment of our professional fees, costs and disbursements as and when they are incurred.

You may be requested to periodically pay additional advance retainers in such amounts at our discretion provided those amounts are reasonably related to the work to be undertaken during a period or on a mutually agreed basis.

When we finish work on your engagement, we will return to you any remaining portion of the retainer after all professional fees, costs and disbursements have been paid.


You may request an est imate of the professional fees and costs of particular engagements. We are pleased to provide such estimates, however such estimates are provided on the basis they are not a guarantee of the final fees that may be payable in respect of the specific engagem ent.

Accordingly, unless we specifically agree in writing, no written or oral statement regarding fees and costs in connection with a particular engagement, whether expressly stated as an estimate or not, shall be deemed to limit or “cap” our professional fees and costs.


Except as set out in these Terms and Conditions, we agree to protect and keep confidential any confidential information that is given by you to us.

We will only use your confidential information to provide our services to you. Where required, we may disclose your confidential information to legal advisers, insurers, entities to whom we are legally compelled to make such disclosures and any other parti es properly authorised by you. You may make similar disclosures of confidential information received from us in the course of the engagement.

Unless required by law, we will not disclose to Revenue Authorities any opinions or written advices of third part ies without the express consent of that third party and will notify you of such disclosure provided the law does not prohibit us from doing so.

The conduct of this engagement, in accordance with the relevant standards and ethical requirements of the Instit ute of Public Accountants , means that information acquired by us in the course of the engagement is subject to strict confidentiality requirements.

Our files may, however, be subject to review as part of the quality control review program of the Institute of Public Accountants which monitors compliance with professional standards by its members. By engaging us, you acknowledge that, if requested, our files relating to this engagement will be made available under this program. Should this occur, we will ad vise you.


We retain all copyright (and other intellectual property rights) in everything we develop (or are involved in developing) either before or during the course of an engagement including systems, methodologies, softw are, know - how, all reports, written advice or other deliverables we provide to you.

All working papers prepared by us in connection with this engagement remain our property.

You have the right to use or reproduce any report prepared for you by us provided this concurs with the purpose for which the report was written.

We reserve the right to exercise a lien on all funds, records, documents and files held by the firm in relation to any outstanding payments due from you for any services rendered by the firm o r otherwise related.


You agree that we may communicate with you using electronic media. You acknowledge that electronic media is inherently insecure, may be intercepted, may not be delivered and may contain viruses. You agree that we are not respo nsible for any loss suffered in connection with the use of such electronic means.


We will provide our services that, in our professional judgement, are appropriate for this engagement and in accordance with applicable legal and ethical standards. You agree that either yourself or appropriate representatives will be reasonably available to confer with us upon request, will provide us with such documents and information as you may process or compile relating to the performance of the engagement, will disclose all facts and circumstances of which you are aware that may bear upon the engage ment, will promptly pay our professional fees and disbursements in accordance with the terms and conditions contained herein and will otherwise assist in our efforts as we reasonably request.

Where we are provided with information either by you, or compile d by others, unless you have specifically engaged us to verify that information, we will assume and reply on its accuracy and completeness subject to reasonable care.

You agree that we are not liable for any loss or damage you or any other person sustains, directly or indirectly, in connection with our reliance on that information.


As a professional firm we seek to identify potential conflicts of interest among our present and potential clients. We will not provide our professional services to any party with an interest that may be adverse to that of an existing client unless the conflict can be adequately managed or mitigated, or both parties have consented to the proposed engagement of our firm under the applicable circumstances.


It is our general policy to retain clients’ files for a period of Five (5 ) years (internal and external storage). After this time, we may destroy those files unless you otherwise advise us in writing.

We take reasonable steps to hold information securely in electronic or physical form. From time to time, we may utilise third party data storage providers to store information on our behalf, including your personal information. We will only engage a third party data storage provid er if they meet or exceed industry data storage standards and have security standards no less protective than the security standards at our premises. We will not disclose your personal information to overseas recipients.


You may choose to terminate our engagement by giving 30 days written notice of termination. If you choose to do so, you shall be immediately obliged to pay all fees for work done and for other charges incurred up to the date of the termination. Subjec t to fulfilling our professional responsibilities, we may terminate our engagement at any time by giving you reasonable notice or if our fees are not paid when due and payable .


Under the Professional Standards Act 2004 ( QLD ) and t he Scheme approved under that Act, our liability, including that of the firm, its partners, associates and employees or contractors, is limited to a maximum sum of —

(a) $2 ,000,000, where the professional fee for the engagement is up to $100,000, or

(b) ten times the fee (subject to a $12 million ceiling) for professional fees in excess of $100,000.

You may wish to obtain further information in relation to the Act and the Scheme, including details with respect to specific exclusions in relation thereto. Please refer to the following websites for further information:

The Professional Standards Council


Institute of Public Accountants


You agree that you have fully considered the limitation of our liability created by this clause. You acknowledge that we have advised you herein that you may wish to obtain legal advice on all questions arising from the terms of our engagement letter and, in particular, the lim itation of liability provisions, because they may impact on your legal rights.


Unless we consent in writing:

You may provide a copy of work produced to your professional advisors provided that each advisor is aware of the limits placed on our work and that they treat our work as co nfidential and do not use or disclose any of the work produced in a way that it is not consistent with its purpose.

You may provide copies of our work to anyone else with our written permission. We may require such third parties to sign an agreement as to their use of our work.

We are not responsible to anyone (other than you) who obtains access to anything produced by us without our prior written permission.


We agree that each of the promises and undertakings given in this letter of engageme nt are independent from one another and severable.


In no event shall C2C ACCOUNTANTS, its directors, staff, agents and associates be liable for any failure or delay in providing the services if caused or contributed to, by an act or event (includi ng the non - performance of your obligations) that is beyond the control of the C2C ACCOUNTANTS or was not foreseen at the time of entering into our engagement.

We will advise you of any delays and cause however, you agree that we shall be entitled to revie w our fees where some delays occur.


In no event shall C2C ACCOUNTANTS, its partners, directors, staff, agents and associa tes be liable for any losses, damages, costs or expenses arising out of error due to the provision to us of false, misleading or incomplete information or documentation or due to any acts or omissions of any other persons.


This engagement letter, together with the contract arising from it and all aspects of this engagement including the performance of work for you, are governed by the law s of the State of Queensland and you agree to be bound by such laws .

Both you and we irrevocably submit to the exclusive jurisdiction of the Courts of Queensland , notwithstanding that your activities, o r any part of the work we do, or your acceptance of these terms of engagement may take place outside the State of Queensland .


We provide our services under the engagement as an independent contractor and accordingly nothing shall be construed to create a partnership, joint venture or other relationship unless specifically acknowledged by us in writing. No party has the right, power or authority to oblige or bind the other in any manner.


You may not transfer, assign or novate your rights or obligations under these Terms and Conditions without our prior written consent. We may assign this Agreement to any successor to our business without your prior written consent.


We may update and amend these Terms and Conditions from time to time by publishing such amendments on our website at https://www.c2caccountants.com.au/ standardterms and conditions .pdf . It is suggested that you refer to our website for any such variations . Our continued engagement following the revision of our Terms and Conditions will constitute acceptance by you of the revis ions made.


Confidential information - Includes any document, information or other material which has been gathered as part of our engagement.

Professional serv ice - Means services requiring accountancy or related skills performed by us and includes accounting, auditing, taxation, management consulting and financial management services.

Revenue Authorities - Includes various levels of government authorities or si milar institutions which have legislative powers to impose and, or, collect taxes.

Taxation service - Means any service relating to ascertaining a Client’s or Employer’s tax liabilities or entitlements or satisfying their obligations under a Taxation Law, provided under circumstances where they can reasonably expect to rely on those services. This includes:

Terms and Conditions – Means the terms and conditions on which we will provide services to you, as contained on this page and as amended by us from time to time.

Tailored Plan for your Business Accounting and Taxation Contact Us on 0481 704 698